Macy's Sales on Black Friday Hurt by Problem with Processing Credit Cards

A Macy's spokesperson told CNBC it has taken longer than usual to process some credit and gift cards, but the retailer has added salespeople to its floors to try to help the issue. But it appears the crowds were too much of a good thing. The statement TechCrunch released has Macy's saying it resolved its system issues and sincerely apologizes for the inconvenience it may have caused during their valued customers' shopping experience.

The issues appear to have begun around noon ET.

There's no word yet on potential losses across Macy's outlets arising from not being able to process credit cards for several hours across multiple stores.

"The delays we experienced this afternoon were due to a capacity-related issue that caused some transactions to take longer to process", Macy's said in a statment.

Shoppers trying to place orders on Macy's website received the following message: "We're unable to verify availability of some item (s) in your order".

Earlier on Friday, Macy's CEO Jeff Gennette told The Associated Press said he was pleased with the kickoff to the season.

Macy's Sales on Black Friday Hurt by Problem with Processing Credit Cards
Macy's Sales on Black Friday Hurt by Problem with Processing Credit Cards

In particular, this Christmas is make-or-break for Macy's, which has posted 11 consecutive quarters of declines in "same-store" sales, and stock is down at least 70% from 2015.

Shares are down 0.4% postmarket; they had gained 2.1% in the shortened session on optimism for a strong Black Friday for the retailer.

"I can't think of anybody that needs this less than Macy's", he said.

Macy's has been eager to use the holiday season as a chance to test the impact of some of the in-store investments it has made over the past year.

The department store can't afford to turn off its customers.

(Copyright © 2015. All Rights Reserved.)
 
Recommended

India strike early as Sri Lanka struggle at 47/2 in second Test
By stumps, India had started their innings and posted 11 for the loss of just one wicket, trailing the visitors by 194 runs. Only Umesh Yadav went wicket-less as Ishant Sharma (3), Ravichandran Ashwin (4) and Ravindra Jadeja (3) were among wickets.

Oakville Salvation Army Kettle Campaign looking for donations and volunteers
Those with Canyonview Vineyard Church said the best part of the annual event is seeing the community come together. Salvation Army Youth Pastor Isaiah Rector plays a Christmas song on his trumpet during the ceremony.

Trump turns down Time magazine front cover
Roosevelt has been named Time's Person of the Year at least once. "I said probably is no good and took a pass. The magazine issued a statement disputing the President's account.

Texas Tech at Texas
Shimonek, the starter all season, had been benched for McLane Carter, but came in with the Red Raiders trailing 23-13. He'll get to add to those numbers now that the Red Raiders are going to a bowl game with the crucial sixth win.

Pakistan Orders TV Channels to Go off Air During Islamist Protest Crackdown
The protesters were staging a sit-in for the last 19 days ignoring the government's appeals and court orders to end the protest. The Islamabad crackdown set off a series of protests in the twin cities as well as in several cities across the country.

Eleven killed in blaze at resort hotel in Georgia
The evacuation process was also made more hard by the lack of a fire escape staircase. The cause of the blaze, which took hours to extinguish, was not clear.

Assassin's Creed Origins Black Friday Deal
But that doesn't mean we can turn round and laugh at it, seeing as how retailers insist that Black Friday is all about the sales. Gamers are always looking for some additional discounts so that they can purchase the game and can test out the actual gameplay.

Burnley v Arsenal preview: Gunners look to build on Tottenham win
Ahead of the Premier League's weekend action, Sportsmail will be providing you with team news, betting odds and Opta stats. We've played really well all season, we've built from the back and worked forward, and that's what's been working for us.

Trump, Cordray Throw CFPB Leadership Into Disarray
Acting Deputy Director David Silberman will continue as associate director of the Research, Markets, and Regulations division. Director Richard Cordray says that he is leaving the agency Friday after announcing his plans to resign several weeks ago.

Antonio Conte tight-lipped over Thibaut Courtois contract talks at Chelsea
Chelsea chief Conte said: "He is a player very important for Chelsea but the renewal of contract is a task for the club". The pilot's second attempt was successful.

SNES Classic returning to Best Buy on November 25
If you've been desperate for one of these for a while, odds are good you should just skip to the link down there and buy one.

Hart hails West Ham fight under Moyes
We need to keep that up if we want to get more from games". "They got behind the players, who gave them something to shout about". There was a major flash point late in the second half, when it seemed Harry Maguire fouled Andre Ayew in the box.

Rwanda launches campaign against gender based violence
It is estimated that more than a third of women worldwide have experienced either physical or sexual violence at some point in their lives.

Russia Wants Oil Output Deal Extended
There was no settlement Thursday because of the Thanksgiving holiday in the US , and all transactions will be booked Friday. Morgan said a decision on any type of extension could be delayed until next year if Brent stayed above $60.

Nagpur Test: Vijay leads solid Indian reply
Pujara's straight drive off Lakmal was regal as he hit nine fours during the 183 deliveries he faced. As openers do, he needed a little bit of luck going his way, but his discipline otherwise was good.


More News

News
More News